Privacy policy

1. What Information Do We Collect?

We are committed to protecting your privacy. Based on our website’s operational model—where this site serves as a product showcase and inquiry platform, and all actual checkout, payment, and order fulfillment are securely redirected to Alibaba.com—the information we collect is structured as follows:

🔹 Information You Provide to Us Automatically

We collect information from you when you fill out an inquiry form, contact us for a quote, subscribe to our newsletter, respond to a communication such as an email, or use other site features.

When requesting a quote or contacting us, we may ask for your:

• Name
• Email Address
• Company Name & Job Title
• Phone Number / WhatsApp Number
• Detailed sourcing/product requirements

Note: You may, however, visit our site completely anonymously without entering this information.

🔹 Cookies and Tracking Data

Like many websites, we use “cookies” to enhance your user experience and gather information about visitors and visits to our website. These cookies help us understand your preferences based on previous or current site activity (such as which product categories you view), enabling us to provide improved services. Please refer to the “Do we use cookies?” section below for more information.

2. Important Notice Regarding Order, Payment, and Financial Data

To ensure the highest level of security, transparency, and compliance for international trade, our store utilizes a secure redirection model:

• No Direct On-Site Transactions: Our independent website does not possess direct checkout functionalities or payment gateways on its local servers.
• Third-Party Secured Processing: Once you confirm your sourcing intent, all contract creations, invoicing, credit card/wire payments, logistics tracking, and potential refunds are officially processed via Alibaba.com (Trade Assurance).
• Zero Storage of Financial Data: We do not collect, request, or store any sensitive financial information—such as credit card numbers, bank routing details, or PayPal account credentials—on our independent servers. All payment handling is secured by Alibaba’s bank-grade payment encryption infrastructure.

3. How Do We Use Your Information?

We may use the information we collect from you when you submit an inquiry, subscribe to our newsletter, respond to a marketing communication, browse the website, or use certain other site features in the following ways:

• To Customize Quotes and Alibaba Contracts: To better understand your sourcing requirements, enabling us to generate accurate pricing and seamlessly draft your Trade Assurance contracts on Alibaba.com.
• To Improve Customer Service: To allow us to better and more efficiently respond to your wholesale inquiries and customer support requests.
• To Personalize Your Experience: To deliver the specific types of technical content, product catalogs, and industrial offerings in which you are most interested.
• To Send Periodic Emails: If you have opted-in to receive our email newsletter, we may send you updates regarding new product arrivals, industry news, or wholesale promotions. If you wish to unsubscribe, you can opt-out at any time using the link provided at the bottom of our emails.

4. Do We Use “Cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain preference data.

• How We Use Cookies: Unlike traditional retail websites, we do not use cookies to track shopping carts. Instead, we use cookies to help us understand your sourcing preferences based on your current or previous site activity (such as products viewed). This enables us to provide you with an improved B2B browsing experience. We also compile aggregate data about site traffic and site interaction so that we can offer better site tools and features in the future.
• Third-Party Analytics: We may contract with trusted third-party service providers (such as Google Analytics) to assist us in better understanding our site traffic. These service providers are strictly prohibited from using the information collected on our behalf except to help us conduct, analyze, and improve our business.
• How to Manage Cookies: You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings (such as Google Chrome, Apple Safari, Mozilla Firefox, or Microsoft Edge). If you turn cookies off, some features that make your site experience more efficient may not function properly, but you can still submit inquiries directly by contacting our customer service email.

5. Do We Disclose the Information We Collect to Outside Parties?

We guarantee that we will never actively leak, sell, rent, trade, or otherwise disclose your personally identifiable information to unauthorized outside parties. Your trust is our highest priority, and your data is kept strictly confidential within our verified operational ecosystem.

The exceptions where your data is shared are strictly limited to the following essential business operations:

Anonymized Data: Non-personally identifiable visitor data (such as aggregated traffic statistics that cannot track back to you) may be shared with trusted analytics platforms (e.g., Google Analytics) to help us optimize our website design and user experience. that transaction and for record keeping.

Platform Integration for Order Fulfillment (Alibaba.com): To process your wholesale requests, your necessary inquiry data (such as product specifications and contact details) will be securely transmitted to Alibaba.com solely for the purpose of creating your official Trade Assurance contract and logistics fulfillment. Alibaba.com and its secure infrastructure are not considered unauthorized third parties.

Trusted Service Providers: We share necessary data with our web hosting partners, payment infrastructure (on the Alibaba side), and other trusted third parties who directly assist us in operating our website, conducting our international B2B business, or servicing your orders. All such parties are bound by strict contractual obligations to keep your information confidential.

Legal & Regulatory Compliance: We will only release your information to external authorities when we believe it is strictly necessary to comply with international trade laws, cooperate with law enforcement, enforce our site policies, or protect our or others’ rights, property, or safety.